Client References

Service Level: Market Entry in Japan


Client

A global data center with locations in 13 countries

Service Category

IT Field Support - Temporary Staffing for IT Engineers

Challenges

During the client's ramp-up period in their Japan branch, the company experienced rapid increase in volume of data center users among multi-national companies. Its issue with staffing process for data center operators could not catch up with the data center's expansion.

Results

ThreePro Group deployed qualified data center operators in time to support client's operations and accommodate the increase in data center users. It even expanded its operations to a third data center.

Service Level: Business Transformation in Japan


Client

A global software company for User interface (UI) development tools and components

Service Category

Contact Center Services - B2B outbound sales

Challenges

The client offers various training programs related to its product line ranged, from programming language boot camp to application development. Recently, it experienced a decrease in the number of Japanese participants in its training events annually.

Results

ThreePro Group offered telemarketing and other lead management services to the client's target participants. The number of participants surged 127% year-over-year.


Client

A global company for innovative medical products and services

Service Category

IT Field Support - consultation on project transition, and temporary staffing for IT Engineers

Challenges

The client has a factory with repair line for PC components found inside medical devices. The recent increase in factory lines for product repair adversely affected its quality assurance process amidst such development.

Results

ThreePro Group provided a business process improvement model, as well as staffing of skilled IT engineers for the client, in order to review and restructure the existing operating procedure for quality assurance process. The enhanced productivity enabled the client to maintain its target quality assurance figures and reduce the existing number of lines by 35%.